Frequently Asked Questions

General Questions

You can reach our customer support team via email at You can also fill out our contact us form here. We respond to 99% of email inquiries within 12 hours.

Our customer support team cannot be reached via phone at this time. However, if you would like to speak to someone directly, please send us an email with a call back number and we will contact you.

Our products are designed in California and made in Vietnam.

The fabrics used in our products are PFAS-free recycled polyester that are BlueSign approved, meet OEKO-TEX 100 standards, and are GRS certified.

We recommend washing our bags by hand:

- Create a mixture of warm water and mild liquid detergent.
- Soak the stained areas for 20-30 minutes.
- Spray stain remover on affected areas.
- Use a sponge or soft bristled brush to scrub out the stains.
- Rinse off detergent and stain remover.
- Air dry in direct sunlight.

Shipping & Returns

For US orders, shipping is free.

For international orders, shipping costs are calculated at checkout.

We love the products we make, and think you will too. However, if you don’t love it, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Read more about our Return Policy here.

Please note that we do not offer returns for international orders at this time.

Yes, we ship internationally!


Our products are covered under warranty for 5 years from the original date of purchase when used under normal conditions and for the purpose intended.

To learn more about our warranty policy, go here.